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Cancellation & Rescheduling Policy

Pre-payment policy

We may require pre-payment/deposit or full payment to secure your appointment with a doctor or our phlebotomist. 

For most services, pre-payment for new patients is up to a maximum of 100% of the standard appointment charge, excluding any medication, tests, or procedures. 

Previous patients who have failed to attend an appointment will be subject to full payment in advance to secure an appointment.

The remainder of your consultation fee plus any additional tests, medications or service(s) is required to be paid in full at the end of your consultation.

 

Late Policy

We appreciate that sometimes there are unforeseen issues with travel arrangements. To provide the best possible service to all our patients, we ask you to contact us if you are running late 020 8629 4060 so we can make arrangements to ensure you are seen by our doctor or phlebotomist.

Unfortunately, if you are more than 20 minutes late for your appointment without our prior agreement, and we do not have the ability to see you without delaying our next patient, we will treat this as a missed appointment. Our clinics are very busy, and this is to ensure we keep to our appointment schedule and do not unfairly inconvenience other paying patients. If we consider you have missed an appointment, we will be unable to refund any of your pre-payment/deposit.

 

Rescheduling

For GP services, you may reschedule your appointment free of charge up to 24 hours before the time of your appointment. You can do this via the link in your email booking confirmation or by calling 020 8629 4060.

If your booking is less than 2 hours before your scheduled appointment for GP services, you may reschedule but you will lose (part of full) any pre-payment or deposit paid for your initial appointment.

 

Cancellation policy

If you are unable to attend your appointment you agree to let us know at the earliest opportunity. Appointments can be cancelled via the link in your email booking confirmation or phoning the practice.

  •  If you cancel your appointment or reschedule more than 24 hours before the scheduled appointment time you will be eligible for 100% refund on any prepayment.

  •  If you cancel your appointment or reschedule less than 24 hours but more than 2 hours before the scheduled appointment time you will be eligible for 100% refund on any prepayment minus our administration charge of £2.

  • If you cancel your appointment or reschedule less than 2 hours but more than 1 hour before the scheduled appointment time you will be eligible for a 50% refund on any prepayment.

  • If you cancel your appointment or reschedule less than 1 hour before the scheduled appointment time you will not be eligible for any refund on any prepayment.

 

Failure to attend

If you fail to attend your appointment or are more than 20 minutes late to your booked GP services appointment or cancel your appointment within 1 hour of the scheduled start date you will be deemed to have missed your appointment. You will not be eligible for a refund of any pre-payment or deposit.

The South London Private GP will require full payment in advance from any patients deemed to have abused its terms and conditions, or who has previously failed to attend, cancelled or rescheduled a booked appointment with less than 1 hours’ notice. 

 

Refunds

Refunds for eligible pre-payments or deposits will only be made to the card originally used to make the original booking. We will process your refund within 7 days of the request. Once we have processed your refund, please allow up to 10 working days for the refund to appear on your statement as the time taken by your bank to credit the refund on your statement is outside of our control.

We cannot refund any medications, vaccinations, tests, or treatments once they have been administered or dispensed.

 

Privacy

By accepting these Terms and Conditions, you acknowledge that you understand, have read, and will abide by The South London Private GP’s Patient Privacy Policy, The South London Private GP’s Website Privacy Policy, and The South London Private GP’s Cookie Policy (all as updated from time to time in accordance with its terms), which are part of these Terms and Conditions by reference.

 

Applicable law

These Terms and Conditions are governed by English law, and you can bring legal proceedings in respect of our Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

Notices

The South London Private GP may contact you by email to the email address provided in your account, by written communication to the postal address provided in your account or by a general notice on the system.

 

Contact

You may contact us at any time via the reception@southlondonprivategp.co.uk or by calling 020 8629 4060.

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